Bruce Johnson Leather Tools LLC Refund Policy

Effective Date: July 1, 2024

At Bruce Johnson Leather Tools LLC, we take pride in the quality of our products. Our buying procedure is designed to be extensively personal, ensuring that each customer receives products that meet their specific needs and expectations. Due to this personalized approach, the need for returns is rare. However, we understand that there may be occasional circumstances requiring a refund. Our refund policy is outlined below:

Eligibility for Refunds

1. Damaged Materials:

   • Refunds will be issued for materials that arrive damaged. Customers must notify us within 7 days of receiving the damaged items.
   • To process a refund, we require photographic evidence of the damage and request the return of the damaged item.

2. Materials Not as Described:

   • If a product is not as described on our website or during the purchasing consultation, customers are eligible for a refund.
   • Claims must be made within 7 days of receiving the product, and we may request the return of the item in its original condition.

Discretionary Refunds

• Refunds for any other reasons are at the sole discretion of Bruce Johnson Leather Tools LLC.
• We assess each situation on a case-by-case basis and strive to ensure customer satisfaction. If you believe you have a valid reason for a refund that does not fall under the categories mentioned above, please contact us to discuss your situation.

Refund Process

1. Contact Us:

   • Customers must contact Bruce Johnson Leather Tools LLC via email at bruce(at)brucejohnsonleather.com or phone at 1-(844)-584-7866 to initiate a refund request.
   • Provide detailed information about the issue, including order number, description of the problem, and any supporting evidence (e.g., photos).

2. Return Authorization:

   • If a return is deemed necessary, customers will receive a Return Authorization (RA) number and instructions on how to return the item.
   • Unauthorized returns will not be accepted.

3. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items).
   • We recommend using a trackable shipping method to ensure the item is returned safely.

4. Inspection and Refund:

   • Once we receive the returned item, we will inspect it to verify the issue.
   • Refunds will be processed within 14 days of receiving the returned item and will be issued to the original payment method.

Non-Refundable Items

• Custom-made or personalized items are not eligible for refunds unless they arrive damaged or not as described.
• Sale items or items purchased with a discount code are final sale and non-refundable.

Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

Bruce Johnson Leather Tools LLC
Email: bruce(at)brucejohnsonleather.com
Phone: 1-(844)-584-7866

Thank you for your understanding and support of Bruce Johnson Leather Tools LLC. We are committed to providing high-quality products and excellent customer service.